HOW MUCH DOES IT COST TO REGISTER WITH SOUL AUTO?
Nothing, registering with Soul Auto is free.
HOW DO I KNOW IF SOUL AUTO IS INTERESTED IN MY CAR?
Our platform and experience, covers cars of all types and eras, from vintage icons, youngtimers, to modern. Click on the SELL link in the menu above to tell us more. If you have an interesting car with realistic price expectations, we look forward to helping you!
WILL YOU AUCTION EVERYTHING THAT IS OFFERED TO YOU?
WHAT IS THE PROCESS FOR LISTING AN AUCTION CAR?
You send us vehicle information with all possible data, these are reviewed and selected by an internal team, with the support of independent specialists. We then contact you to validate your car.
WHAT INFORMATION SHOULD I PROVIDE TO SOUL AUTO?
HOW MUCH DETAIL DO YOU NEED TO TELL ABOUT THE HISTORY, APPEARANCE AND MECHANICAL CONDITION OF THE AUCTION CAR?
WHAT HAPPENS ONCE MY VEHICLE IS IN ACTIVE AUCTIONS?
Once an auction lot is active or up for bidding, any registered user can ask a question about it in the comments below each ad. Sellers should respond as soon as possible.
WHAT HAPPENS IF SOMEONE POSTS A NEGATIVE COMMENT ABOUT MY AUCTION LOT?
DO I NEED TO ALLOW THE AUCTION LOT TO BE AVAILABLE TO VISIT?
DO I HAVE TO APPROVE THE AUCTION LIST BEFORE THEY BECOME ACTIVE?
Each listing is submitted to the seller for approval before it is published. It is the seller's responsibility to ensure that the listing is an accurate description of the auction lot. The proposed start date for the auction will be discussed at this point.
CAN I BID ON MY OWN AUCTION LOT?
CAN I PICK UP MY LOT?
WHAT HAPPENS AT THE END OF THE AUCTION IF THE AUCTION LOT IS SOLD?
CAN YOU REMOVE THE AUCTION LIST AFTER IT IS INCLUDED IN SOLD?
Once the highest bid has been accepted on an auction, the auction listing will move to our "Sold" section, where the highest bid, auction end date, all photos and description will be displayed. Bids and comments made on the auction while it was active will be removed. If an auction did not meet the reserve, the listing will be removed from the website, but can still be accessed through old links and Google searches. We do not remove an auction listing, but if we did, we would do so at Soul Auto's discretion.
WHAT HAPPENS IF THERE ARE NO OFFERS HIGHER THAN MY RESERVATION PRICE?
Please note that Soul Auto, at our own discretion, has the right to make up the difference between the high bid and the reserve if the high bid does not meet the reserve.
WHAT IS THE "BUY NOW" OPTION?
HOW MUCH DOES IT COST TO BUY AN AUCTION LOT AT THE CAR COLLECTION?
The entire winning bid will be paid to the seller of the auction lot.
When you are the high bidder in a Soul Auto online auction and the auction lot has met or exceeded the reserve, we charge you a premium (as detailed in our fees section below). There are no additional administrative fees beyond this from Soul Auto.
CAN I CONTACT THE SELLER DURING THE AUCTION?
If you have any questions about the auction lot, post them in the form of a comment in the chat. The seller can then respond. This avoids duplicate questions from other bidders.
CAN I INSPECT THE AUCTION LOT IN PERSON DURING THE AUCTION?
Buyers can always request a visit to view an auction lot in person. We ask sellers to make auction lots available at convenient times.
Buyers and sellers will not engage in any activity intended to complete or facilitate a transaction for the sale or purchase of an auction off-site.
HOW DO I KNOW IF THE AUCTION LOT HAS A RESERVE PRICE?
Unless sold at "No reserve", all auction lots have a reserve.
CAN OTHER BIDDERS 'BID' AT THE END OF AN AUCTION TO IMPROVE ME?
Our platform prevents sniping by automatically adding more time. Any bids received in the last two minutes will automatically trigger the additional two-minute increment. After this point, only once there are no more bids within a two-minute period will the auction end.
CAN I WITHDRAW AN OFFER?
Once a bid has been placed, you may not withdraw it. If you, as a successful Buyer, do not complete the purchase of an auction for any reason other than the Seller's default, you will be obligated to pay the premium (as detailed in our fees section below) of your highest bid.
WHAT HAPPENS AT THE END OF THE AUCTION IF I HAVE WON THE BID?
When an auction lot is successfully sold on the platform, a premium (as detailed in our fees section) is automatically deducted from the high bidder's credit card. This is a fee for using the platform and not a down payment on the auction lot. It is then digitally "presented" to the seller to complete the transaction. There are NO refunds on the buyer's premium.
CAN I TALK TO THE SELLER AFTER THE AUCTION ENDS IF THE RESERVE IS NOT REACHED AND I AM STILL INTERESTED?
If the auction lot does not meet your reserve price, we offer sellers the option to list the car in our "Buy It Now" section.
This allows for the possibility of a post-auction agreement.
WHAT IF THE AUCTION LOT HAS SOME DEFECTS THAT WERE NOT MENTIONED IN THE AUCTION LISTING?
Soul Auto hosts auction listings, but the seller is responsible for confirming the accuracy of the listing. As a bidder, it is your responsibility to check the details and condition of the auction lot before bidding.
DOES THE BUYER'S PREMIUM INCLUDE TRANSPORTATION OR STORAGE?
The buyer's premium is a fee for using the platform. Soul Auto is not responsible for the transportation or storage of auction lots, and any costs associated with this are the responsibility of the buyer.
WHAT ARE THE BIDDING INCREMENTS?
The opening bid for each auction lot can be from 100€. After the opening bid, the increments will be as follows and will work in this way also when opting for AUTOMATIC bidding.
Minimum bid increment: Each bid placed must be higher than the previous bid, according to the following scale:
For bids up to €10,000, the minimum bid increment must be €100.
From 10.001€ to 50.000€, the minimum bid increment must be 250€.
From 50.001€ onwards, the minimum bid increment must be 500€.
Bids that do not exceed the above increments will be deemed not to have been placed.
AUTOMATIC MAXIMUM BIDDING SYSTEM
The system that allows each user to place an automatic bid up to a certain maximum amount, which works as follows: SOUL AUTO's own auction system will automatically increase the bid by the minimum amount necessary (the minimum bid increment) to ensure that your bid remains the highest. In this way, the system will continue to overbid the other bids up to the maximum amount the user has indicated. The user will not have to keep checking the auction and bidding manually. The user will only lose the vehicle if someone overbids the maximum of his automatic bid. If the user places an automatic bid higher than the reserve price, his first bid will automatically match the reserve price.
ALWAYS BID, JUST IN CASE!
Don't be afraid to participate in the auctions, as we accept bids at any level. Because owners can reduce their reserve at any time, you never know when you might get a great deal. We do not indicate what the reserve price is, so be sure you can afford to buy the car before you make a legal bid.
MAXIMIZING THE SELLING PRICE OF YOUR CAR
Photography is key to getting the best possible price when selling a car, so if you don't feel you have the skills to do it, contact us for a professional photographer at very competitive rates. Be sure to clean your car thoroughly to make sure it is as well presented as possible.
If you can use your smart phone to record a detailed, horizontally oriented walk-around video, this is a very useful tool to the list. If you can do it safely, a video of the car driving is also highly recommended.
I HAVE A SPECIFIC QUESTION
If you need help and cannot find the answer on the website or in this FAQ section, please contact us.
I DON'T REALLY UNDERSTAND HOW ALL THIS WORKS
We are here to make the online auction process as transparent as possible and provide you with all the information you need to buy or sell your next collectible car. If you feel you need further explanation, please contact us.
I HAVE A COMPLAINT
If you have a complaint that you would like to bring to our attention, please contact us and we will do our best to resolve the matter as soon as possible.
The commission is the amount to which the COMPANY is entitled, for the use of the web portal, which amounts to 5% calculated on the bid made by the buyer. The commission will be, regardless of the price offered, a minimum of 600.-€ - for cases in which the commission calculated on the final price is less than 600.-€ - and a maximum of 6.000.-€ - for cases in which the commission calculated on the final price is higher than 6.000.-€ - and must be paid by the buyer. This amount will be paid by the buyer in addition to the purchase price of the vehicle.
When a bidder places a bid on a vehicle, the external payment provider will hold the amount indicated in the previous paragraph on his credit or debit card, which will be released if his bid is exceeded. Once the auction is over, this amount will be automatically charged to the card of the successful bidder.