FAQs

You send us vehicle information with all possible data, these are reviewed and selected by an internal team, with the support of independent specialists. We then contact you to validate your car.

Once an auction lot is active or up for bidding, any registered user can ask a question about it in the comments below each ad. Sellers should respond as soon as possible.

Each listing is submitted to the seller for approval before it is published. It is the seller's responsibility to ensure that the listing is an accurate description of the auction lot. The proposed start date for the auction will be discussed at this point.

Once the highest bid has been accepted on an auction, the auction listing will move to our "Sold" section, where the highest bid, auction end date, all photos and description will be displayed. Bids and comments made on the auction while it was active will be removed. If an auction did not meet the reserve, the listing will be removed from the website, but can still be accessed through old links and Google searches. We do not remove an auction listing, but if we did, we would do so at Soul Auto's discretion.

If you have any questions about the auction lot, post them in the form of a comment in the chat. The seller can then respond. This avoids duplicate questions from other bidders.

Buyers can always request a visit to view an auction lot in person. We ask sellers to make auction lots available at convenient times.
Buyers and sellers will not engage in any activity intended to complete or facilitate a transaction for the sale or purchase of an auction off-site.

Unless sold at "No reserve", all auction lots have a reserve.

Our platform prevents sniping by automatically adding more time. Any bids received in the last two minutes will automatically trigger the additional two-minute increment. After this point, only once there are no more bids within a two-minute period will the auction end.

Once a bid has been placed, you may not withdraw it. If you, as a successful Buyer, do not complete the purchase of an auction for any reason other than the Seller's default, you will be obligated to pay the premium (as detailed in our fees section below) of your highest bid.

When an auction lot is successfully sold on the platform, a premium (as detailed in our fees section) is automatically deducted from the high bidder's credit card. This is a fee for using the platform and not a down payment on the auction lot. It is then digitally "presented" to the seller to complete the transaction. There are NO refunds on the buyer's premium.

If the auction lot does not meet your reserve price, we offer sellers the option to list the car in our "Buy It Now" section.
This allows for the possibility of a post-auction agreement.

Soul Auto hosts auction listings, but the seller is responsible for confirming the accuracy of the listing. As a bidder, it is your responsibility to check the details and condition of the auction lot before bidding.

The buyer's premium is a fee for using the platform. Soul Auto is not responsible for the transportation or storage of auction lots, and any costs associated with this are the responsibility of the buyer.

The opening bid for each auction lot can be from 100€. After the opening bid, the increments will be as follows and will work in this way also when opting for AUTOMATIC bidding.

Minimum bid increment: Each bid placed must be higher than the previous bid, according to the following scale:

For bids up to €10,000, the minimum bid increment must be €100.

From 10.001€ to 50.000€, the minimum bid increment must be 250€.

From 50.001€ onwards, the minimum bid increment must be 500€.

Bids that do not exceed the above increments will be deemed not to have been placed.

The system that allows each user to place an automatic bid up to a certain maximum amount, which works as follows: SOUL AUTO's own auction system will automatically increase the bid by the minimum amount necessary (the minimum bid increment) to ensure that your bid remains the highest. In this way, the system will continue to overbid the other bids up to the maximum amount the user has indicated. The user will not have to keep checking the auction and bidding manually. The user will only lose the vehicle if someone overbids the maximum of his automatic bid. If the user places an automatic bid higher than the reserve price, his first bid will automatically match the reserve price.

Photography is key to getting the best possible price when selling a car, so if you don't feel you have the skills to do it, contact us for a professional photographer at very competitive rates. Be sure to clean your car thoroughly to make sure it is as well presented as possible.
If you can use your smart phone to record a detailed, horizontally oriented walk-around video, this is a very useful tool to the list. If you can do it safely, a video of the car driving is also highly recommended.

We are here to make the online auction process as transparent as possible and provide you with all the information you need to buy or sell your next collectible car. If you feel you need further explanation, please contact us.

If you have a complaint that you would like to bring to our attention, please contact us and we will do our best to resolve the matter as soon as possible.